Dispatcher
Dispatch Job Description
The dispatcher serves Champion Express Ltd customers through cooperative agreements with partner carriers; maintains good relationships with service providers including fleet operations and independent contractors; provides a high level of customer service; ensures compliance with operational policies and procedures; communicates effectively with both internal and external contacts, and proficiently applies computer/technical skills.
The dispatcher provides a key contact point for Champion Express customers. You must be able to respond to telephone inquiries regarding the booking of a load or load status and assist development of processes for new business.
Main Responsibilities:
- Respond to internal and external (customer) questions regarding dispatch operations.
- Display professional and friendly demeanor at all times with Champion Express customers, fleet and contractor personnel and co-workers, even under the most challenging circumstances.
- Listen and address internal and external questions or concerns in an appropriate manner.
- Accurately and promptly communicate to Champion Express customers and suppliers all situations or concerns according to prescribed policies and procedures.
- Comply with all prescribed dispatch policies and procedures.
Desired Skills & Experience
- Three years plus of brokerage dispatch experience preferred.
- Experience with Microsoft Office and windows applications required.
- High School diploma or equivalent required, some college preferred.
- Clear and proficient verbal and written communication in English.
- Advanced computer skills with relevant applications.
- Ability to achieve performance criteria and apply industry knowledge.
- Ability to up-sell customers.
- Ability to communicate with and retain at-risk customers.
- Ability to demonstrate poise under pressure.
Company Description
Champion Express was established in 1991 to provide innovative transportation and logistics solutions to our customers.
We maintain a personal interest in each customer regardless of size. Through our vast network of affiliates, we strive to maintain a high standard of service and support for each shipping situation.
Compensation: Based on knowledge and experience